Widerrufsrecht

 

Cancellation policy

This cancellation policy is only applies to bookings made on our website vicastle.com. Unless explicitly stated on the confirmed offer otherwise, guests can cancel the reservation under the conditions as defined below. In order to avoid potential costs of the cancellation of your booking, we advise you to decide for travel insurance with an insurance company. 

All reservations made on our website vicastle.com - are non refundable. 

In case of cancellation of the reservation, you will be charged the full amount of you reservation.

In the event of a re-declaration of a pandemic, different conditions of cancellation apply, which are determined in real time, taking into account the interests of the guest.

Group reservations

When booking more than one unit, different cancellation policies apply.

For special offers or offers where cancellation is not possible, we will charge your payment card on the day of booking in the full amount of the offer. In this case, the reservation cannot be changed or canceled, but these conditions will be clearly and unambiguously evident on the offer itself.

Postponing the reservation

In the event of an emergency (guest's illness, death in the immediate family), it is possible to request a postponement of the reservation dates even after the cancellation period has expired. This may incur additional costs, which are charged in proportion to the peak season and the number of nights when the room could not be rented due to a reservation.

Refunds

All reservations made on our website are non refundable. In case of cancellation of the reservation, the provider (Vinica Castle) may issue an invoice to the guest in 100% of the value of the reservation amount.